Service FAQ Downloads
The equipment is not working
The unit is not turned on
Check the unit is plugged in correctly
Plug and lead are damaged
Call your agent or qualified technician
Fuse in the plug has blown
Replace the fuse (UK Plug)
Power supply
Check power supply
Internal wiring fault
Call your agent or qualified technician
The equipment turns on, but the temperature is too high/low
Too much ice on the evaporator
Defrost the equipment
Condenser blocked with dust
Call your agent or qualified technician
Doors are not properly close
Check doors are shut and seals are not damaged
Equipment is located near a heat source or air flow to the condenser is being interrupted
Move the equipment to a more suitable location
Ambient temperature is too high
Increase ventilation or move equipment to a cooler position
Equipment is overloaded
Reduce the amount of containers in the equipment
The equipment is unusually loud
Loose nut/screw
Check and tighten all nuts and screws
The equipment has not been installed in a level or stable position
Check installation position and change if necessary
The equipment is leaking water
The equipment is not properly leveled
Adjust the screw feet to level the equipment
The discharge outlet is blocked
Clear the discharge outlet
The water container is damaged
Call your agent or qualified technician
Compressor will not start, no noise
Power disconnected
Check power cord for proper connection
Blown fuse or breaker
Replace fuse or reset breaker
Defective or broken wiring
Repair or replace
Defective overload
Replace
Defective relay
Replace
Thermostat on/off position
Turn dial of thermostat to on position
Warm storage temperatures
Temperature control not set properly
Reset control
Not enough refrigerant
Leak check. Change drier, evacuate and recharge
Cabinet location too warm
Relocate cabinet
Too much refrigerant
Change drier, evacuate and recharge
Low voltage, compressor cycling on overload
Check voltage supply
Compressor runs continuously; product too cold
Defective control
Replace
Control feeler tube not installed in well
Push control feller tube into well
Not enough refrigerant
Leak check. Change drier, evacuate and recharge
Compressor runs continuously; product too warm
Not enough refrigerant
Leak check. Change drier, evacuate and recharge
Inefficient compressor
Replace
Prior to calling for service, check the following:
- Is the cooler plugged into dedicated, grounded 3 prong wall receptacle?
- Is the circuit breaker thrown or fuse blown?
- Is there adequate power?
- Is the circuit prone to power fluctuations?
- Are there other appliances on the same circuit drawing power?
- Has an extension cord, power bar or adapter, been improperly used to connect power?
- Is the cooler overloaded with product?
- Is there adequate ventilation?
- Is the condenser plugged with grease and/or dirt?
- Are the doors closing properly?
- Do the gaskets seal snugly?
- Is the lower guide track free from debris and spillage?
- Are the shipping pods/shipping pallet removed and is the cooler level?
Information to provide to qualified service professional:
- Serial & Model Numbers of appliance (upper left interior wall)
- Appliance installation address and contact information
- Installation location and hours of operation
