Customer Service Representative

Job Summary: The Customer Service Representative’s overall responsibility is to ensure satisfied customers by following the service excellence, call expectations, and procedures to efficiently manage customer orders, input and verify data, manage any inquiries, complaints or service concerns.

Key Duties/Responsibilities:
• Order Entry Management
• Follow up with Sales to obtain any missing information
• Facilitate program initiatives with customers
• Provide support to outside sales reps
• Work closely with Logistics organization
• Provide customers/Sales with order tracking information
• Manage inventory and forecasting needs
• Report generation for sales and accounting
• Run / expedite open sales order reports daily
• Participate in daily meetings to review the status of open sales orders
• Other sales related tasks as assigned

Required Skills:
• Minimum 3-5 years sales experience in a Customer Service Representative role
• Order entry experience mandatory
• Excellent Data Entry skills
• Excellent customer service capabilities
• Knowledge of Microsoft applications is critical
• Knowledge of customer service principles
• Knowledge of Shipping would be an asset
• Beverage industry experience would be an asset
• Knowledge of Fishbowl Inventory Management would be an asset

Key Competencies:
• Must be able to work in a team environment
• Strong communicator
• Detail oriented
• Must have a high level of out put
• High level of accuracy
• Must be able to multi-task
• Strong work ethic
• Team Player
• Excellent organization skills
• Excellent written and verbal communication skills
• Able to prioritize work

Position is available immediately.
Salary commensurate with work experience.

Our Company provides:
• Competitive Salary + performance based incentives
• Medical, Dental and Prescription Insurance
• 401K
• Disability and Life Insurance
• Friendly, team-oriented environment
• Internal career advancement

Submit resume as Word or PDF attachment, including professional references and salary history.

ONLY SUBMISSIONS WITH SALARY HISTORY & REQUIREMENTS WILL BE CONSIDERED.

No phone calls or walk-ins.
No agencies.

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