The Parts Clerk overall responsibility is to ensure satisfied customers by following the service excellence, call expectations, and procedures to efficiently manage customer orders, input and verify data, manage any inquiries, complaints or service concerns.
Part Order Entry Management
Update Service Call Database
Update Spare Parts Order Forms as necessary
Follow up with customer to obtain any missing information
Work closely with Service Department
Provide customers with order tracking information
Manage parts inventory and forecasting needs
Report generation Service Department
Run / expedite open sales order reports daily
Assist Service Department with duties that will included lifting, both light and medium.
Minimum 2-3 years’ experience in Customer Service or in a Parts Department.
Order entry experience mandatory
Excellent Data Entry skills
Excellent customer service capabilities
Knowledge of Microsoft applications is critical
Knowledge of customer service principles
Knowledge of Shipping would be an asset
Beverage industry experience would be an asset
Knowledge of Fishbowl Inventory Management would be an asset
Must be able to work in a team environment
Must have a high level of out put
High level of accuracy
Must be able to multi-task
Strong work ethic
Excellent organization skills
Excellent written and verbal communication skills
Able to prioritize work
Position is available immediately.
Salary commensurate with work experience.
Our Company provides:
Competitive Salary + performance based incentives
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Friendly, team-oriented environment
Internal career advancement
Submit resume as Word or PDF attachment, including professional references and salary history.
ONLY SUBMISSIONS WITH SALARY HISTORY & REQUIREMENTS WILL BE CONSIDERED.